Deployment coordinator

We need a self-starting, energetic new member to join our team to help deploy our growing pipeline of customers. This is a high visibility position requiring customer and partner interactions. Candidates must posses the skills to quickly gain an understanding of the complete suite of products offered. The success of this candidate will depend on their ability to work in a fast-paced environment where priorities change suddenly. In addition, candidates must be able to work cross-functionally with many departments: marketing, product development, engineering and operations. In this role you will:

• Manage launch-related activities for newly signed customers, gathering online requirements and internal resources to deliver on customer expectations.
• Support post-sales communications as a critical conduit between customers, sales and product development teams.
• Ensure all customer launch milestones are achieved on time.
• Transform valuable process learnings into standard operational practices.
• Troubleshoot customer issues to continuously provide a great customer experience.
• Excellent communication skills. You will be the middle man between the customer and our deployment team.

The following skills and experiences are required:
• College degree, BS preferred.
• 3-5 years experience in a project management / operations role in a technology company; experience with enterprise customers a plus.
• Highly organized, resourceful, with strong creative problem solving skills.
• Pre-press, design experience preferably with experience in label design.
• Excellent interpersonal and communication skills.
• A demonstrated passion for customer service.
• Additional skills: MS Office, Photoshop, Illustrator, In Design, and an understanding of HTML and XML.

Position is based in Hermosillo, Sonora. Candidates should be able to speak conversational English, although in-house language tutoring is provided for those who speak above-average basic English but might need a little dusting off. For consideration, please submit your resume, along with salary requirements, to: cponce@nearsoft.com